Continuous Improvement at WATM
February sees WATM investing heavily in the future of customer service, providing eight members of our technical team with factory Grove training. This will take the total number of factory trained Technicians to twelve. Ten to level six, and two to level seven.
In addition to the Grove factory training, WATM is also planning on sending two staff members to Germany to obtain their GMK Technician Certification. WATM also has Hiab, Moffett, and Multilift factory training planned for 2017. The focus of all of the training is to provide better customer service throughout the brands sell and service.